Let us take the WORRY out of your WordPress website!
We hear countless pleas from website owners just like you. . .
” I have this beautiful new website now where do I go from here?”
Can I cancel my maintenance plan?
Yes! You can cancel your monthly subscription. If you cancel mid-month your subscription will not renew the following month.
What is hourly issue support?
Our Unlimited Issue Support is email support and is based on hourly access. So, you can ask as many questions as you would like in a 30 day period as long as time does not exceed the allotted hours. We use a third-party time tracking service and log each request until your time is consumed.
What does it mean to keep WordPress and Genesis up to date?
We will be diligent in checking for WordPress and Genesis updates and make sure that your version is current. This makes your website more secure, fixes background bugs, gives your performance improvements and gives you access to any great new features they have added.
What is the schedule for maintenance service?
StephanieHellwig.com staff works on all maintenance plans on Tuesdays and Thursdays only. You can expect any work, communication, and responses on Tuesdays and Thursdays.