We were extremely pleased with Stephanie's style of explaining & teaching us how to set up a site using a Genesis framework + child theme. She covered a lot of information very efficiently in a relatively short period of time and answered a TON of our questions. Also there were several follow up items specific to the theme we were using and she was very thorough to follow up on each of them. Her turnaround time on open questions after we spoke was very fast - in fact at one point she responded to a new question within 5 minutes on a Sunday morning! You can't name any customer service department of any other company that does that today... we were thrilled. In just under 3 weeks we went from having absolutely zero WordPress knowledge to having a "beta" site that we are pleased with and ready to launch. Her help was worth every penny we spent... should we have the need for more technical assistance we will absolutely turn to Stephanie, and recommend her without hesitation!