FAQ Group Maintenance Questions

Yes!  Tell your friends and colleagues how much you love our service!  When someone you refer purchases a monthly maintenance subscription you will receive a 10% credit towards your next monthly subscription.

Yes!  You can cancel your monthly subscription.  If you cancel mid month your subscription will not renew the following month.

We do offer some add on services!  We offer a social media add on if you want us to coordinate your social media posts with your blog posts, create graphics and add them to your social media channels.  Want to send out…

Our full service package is for the professional who wants to continue doing what they do best and leave the website to us.  You send us your blog post document and we will  proof read it, format it and publish it…

Our secret VIP facebook group is reserved for only our monthly maintenance customers.  It is a place to ask for suggestions, basic WordPress help and advice.  It is direct access to our team.

Our Unlimited Issue Support is based on hourly access.  So, you can ask as many questions as you would like in a 30 day period as long as it does not exceed the allotted hours.  We use a third party…

Our per issue support is an opportunity for you to get access to a professional designer/developer for help.  Whether it be WordPress how to or actual issues you need help with.  You get a specified amount based on the package…

Keeping your database optimized keeps your WordPress database clean. The more you update your website, the bigger your database gets. A lot of unnecessary data is automatically saved. Unless you “clean house” once in a while, your database gets cluttered, making…

We will find the broken links and either fix them or delete them.  Nothing is more frustrating than clicking a link, and getting the error 404 page. If a visitor on your website clicks a link and immediately is taken…

We will be diligent in checking for WordPress and Genesis updates, and make sure that your version is current. This makes your website more secure, fixes background bugs, gives your performance improvements, and gives you access to any great new…

WordPress is powering a good portion of the internet, and with that comes a target for malicious attacks.  To ensure the security of your website it is good practice to keep your plugins updated.  We also like to keep your…

We backup to a third party server and give you full access to the backup.  This ensures that if, for some reason, your website goes down, you do not lose your content and design permanently.